Face recognition, big data...Beijing Capital Airport "Smart Inquiry" equipment goes online
Face recognition, big data...Beijing Capital Airport "Smart Inquiry" equipment goes online
A few days ago, the "Smart Inquiry" equipment at Capital Airport was newly launched in Terminal 3. The device integrates face recognition, big data, voice recognition, precise positioning, and VR technologies to provide passengers with comprehensive information query, terminal indoor positioning and navigation, voice intelligent customer service, caring services and other personalized, scene-based, and intelligent A customized service experience. At this stage, the Capital Airport has invested a total of 10 "smart inquiry" equipment, distributed in the parking building, departure floor, transfer area, baggage hall and other areas of Terminal 3.
After the new upgrade of the "Smart Inquiry" equipment at the Capital Airport, it pays more attention to the scene service experience of different passenger groups. For example, for departing passengers, after being authorized by the passengers, they can use the "face scan" to check personal flight information, destination weather conditions, etc. The system will intelligently estimate the time to walk to the boarding gate based on the passenger's current location. And provide route and real-life navigation; for transit passengers, the device will give priority to display transfer guides, transit flight query and other transfer guidance services; for arriving passengers, the device will give priority to display comprehensive transportation services, airport bus route query, and bus scan code purchase Tickets and other traffic guidance services. In the context of the normalization of epidemic prevention and control, the equipment has specially upgraded the "recognition by wearing a mask" function. Passengers do not need to take off the mask during the whole journey, and can enjoy smart services with peace of mind while ensuring safety.
Not only that, the "Smart Inquiry" device also launched the "Caring Service" function, providing special passenger service guidelines including wheelchair borrowing, caring companionship, stroller storage, free battery cars and other special passenger service guidelines. It can also help passengers make caring service reservations and inquiries. Passengers from special groups such as the elderly, children, and patients can also query information and use related service functions through voice interaction.
The "Smart Inquiry" equipment has newly added WiFi access and printing services. Passengers with mobile phones can log in with "online" authorization to enjoy passenger WiFi for free; passengers without mobile phones can scan ID cards, passports, passes and other documents. "Offline" print out the Internet account and take it with you, you can log in to your account when you need it and enjoy free WiFi for passengers. At the same time, the device can also combine information such as passenger needs, location, and itinerary to display the location of nearby shops and discount information to meet the differentiated needs of different passengers and bring passengers a more precise and personalized service experience. In addition, a specially designed “photograph and clock-in” function is specially designed. Based on a customized background, passengers can take photos and clock-in in front of the terminal screen, scan the code to view and share on the mobile phone simultaneously, realizing “offline” shooting and “online” sharing.
It is worth mentioning that the "Smart Inquiry" equipment integrates online and offline integrated processes. Based on the terminal "fixed-point" service, the "fixed-point + mobile" linkage service model is launched. Passengers can not only check flight information, store information, service facility information, and navigation routes, etc., through terminal devices, but also realize “mobile relay” navigation by scanning codes on their mobile phones, and enjoy intimate services covering the entire process.
